Refund & Returns Policy

Last updated: August 2026

At LuiAI, we want you to feel confident when purchasing from our store. If you are not completely satisfied with your purchase, you may have the right to return it in accordance with applicable consumer protection laws.

1. Right of Withdrawal

If you are a consumer located in the European Union, you generally have the right to withdraw from your online purchase within 14 days from the day you receive the product, without providing a reason.

To exercise your right of withdrawal, please contact us at:

Email: aipratica1@libero.it

Please include your order number and clearly state that you wish to withdraw from your purchase.

2. Return Conditions

Returned products should, where reasonably possible, be:

• Unused and in their original condition

• Returned with the original packaging and accessories

• Accompanied by the order number or proof of purchase

You may be responsible for any diminished value of the product resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

Nothing in this policy limits your mandatory statutory consumer rights.

3. Return Shipping Costs

Unless otherwise required by applicable law or the product is defective or not as described, the cost of returning an item under the statutory withdrawal right may be the customer's responsibility, provided that this information was clearly communicated before purchase.

Before returning any product, please contact us at aipratica1@libero.it for return instructions.

Do not send products to an address provided by a third party or supplier unless we have specifically instructed you to do so.

4. Refunds

Once we receive and assess the returned product, we will process the applicable refund.

Where required by applicable law, refunds will include the standard delivery cost originally paid by the customer. Additional costs resulting from choosing a more expensive delivery method are not required to be refunded.

Refunds will normally be issued using the original payment method.

5. Defective or Incorrect Products

If your product arrives damaged, defective, or does not conform to the product description, please contact us as soon as possible at aipratica1@libero.it and provide:

• Your order number

• A description of the issue

• Clear photographs or video showing the problem, where appropriate

We will assess the issue and provide an appropriate remedy in accordance with applicable consumer protection laws.

For consumers in the EU, statutory legal guarantee rights apply to defective or non-conforming goods. These rights are separate from any voluntary commercial warranty offered by a seller or manufacturer.

6. Legal Guarantee

Consumers in the European Union benefit from a minimum two-year legal guarantee of conformity for goods, subject to applicable national rules.

If a product is defective or does not conform to the contract, you may be entitled to repair, replacement, a price reduction or a refund, depending on the circumstances and applicable law.

7. Hygiene and Sealed Products

Where applicable law permits an exception for sealed goods that cannot be returned for health or hygiene reasons once unsealed, such an exception may apply.

Any such restriction will only be applied where legally permitted and will not affect mandatory statutory rights relating to defective or non-conforming products.

8. Contact

For questions regarding returns, refunds or defective products:

LuiAI Customer Support
Email: aipratica1@libero.it

We recommend keeping your order confirmation and proof of delivery until your return or refund has been completed.